Refund policy
**EZRGB LLC - Return and Refund Policy**
Thank you for shopping with EZRGB LLC, a leading RGB lighting company. We strive to provide you with high-quality products to enhance your lighting experience. Please read our return and refund policy carefully before making a purchase.
**1. Returns**
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
**2. Refunds**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. We are not able to refund any processing fee that occurred by purchase.
**3. Return Shipping**
Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of your item.
**4. Restocking Fee**
A 10% restocking fee will be deducted from your refund to cover the costs associated with processing and restocking returned items.
**5. Exclusions**
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
**6. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.
**7. Contact Information**
If you have any questions about our return and refund policy, please contact us at:
EZRGB LLC
sales@ezrgb.com
**Note:** This policy is subject to change without notice. Please check our website for the most up-to-date information.
Thank you for choosing EZRGB LLC! We appreciate your business.
Thank you for shopping with EZRGB LLC, a leading RGB lighting company. We strive to provide you with high-quality products to enhance your lighting experience. Please read our return and refund policy carefully before making a purchase.
**1. Returns**
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
**2. Refunds**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. We are not able to refund any processing fee that occurred by purchase.
**3. Return Shipping**
Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance to ensure the safe return of your item.
**4. Restocking Fee**
A 10% restocking fee will be deducted from your refund to cover the costs associated with processing and restocking returned items.
**5. Exclusions**
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
**6. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.
**7. Contact Information**
If you have any questions about our return and refund policy, please contact us at:
EZRGB LLC
sales@ezrgb.com
**Note:** This policy is subject to change without notice. Please check our website for the most up-to-date information.
Thank you for choosing EZRGB LLC! We appreciate your business.